Refund Policy

Effective Date: July, 2026

Welcome to Crochetly. We are committed to providing high-quality digital crochet patterns and ensuring a positive shopping experience. Please read our Refund Policy carefully before making a purchase.

1. Digital Products

All products sold on Crochetly are digital downloads delivered electronically. No physical items will be shipped.

Due to the nature of digital products, all sales are considered final once the files have been delivered or made available for download.

2. Refund Eligibility

Because digital files can be downloaded immediately after purchase, we generally do not offer refunds, returns, or exchanges for:

Accidental purchases
Change of mind
Purchasing the wrong pattern
Lack of required crochet skills
Failure to read the product description
Compatibility issues with unsupported software or devices
Not using or downloading the purchased files

Please review each product description carefully before completing your purchase.

3. Exceptions

We are happy to assist and may provide a refund, replacement, or store credit in the following situations:

You purchased the same product more than once by mistake.
The downloaded file is corrupted or cannot be opened.
You received the wrong digital product.
A technical issue on our side prevents you from accessing your purchase.
The product description contains a significant error or misleading information.

If any of these situations apply, please contact us within 7 days of your purchase.

4. Download Issues

If you experience any problems downloading or accessing your files, please contact our support team. We will work promptly to resolve the issue by:

Most download issues can be resolved quickly without the need for a refund.

5. Order Cancellations

Because digital products are delivered instantly after payment, orders cannot be canceled once the download process has begun or access has been provided.

6. Unauthorized Distribution

All Crochetly patterns are protected by copyright.

Purchasing a pattern grants you a personal license to use the files according to the product’s licensing terms. Unauthorized copying, sharing, reselling, distributing, or uploading our digital files to other websites or marketplaces is strictly prohibited.

7. Need Help?

If you have any questions about your purchase or encounter any issues with your order, we’re here to help.

Please contact our support team, and we’ll do our best to resolve your concern as quickly as possible.

Support Response Time: Within 24–48 business hours.

8. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with the revised “Last Updated” date.

9. Contact Us

If you have any questions regarding these Refund Policy, please contact us.

Crochetly

Thank You

Thank you for choosing Crochetly. We truly appreciate your support and look forward to being part of your crochet journey with beautiful, high-quality digital patterns.Payments are processed securely through trusted third-party payment providers.